Plumbing, Fire Sprinkler and Gas Inspections

How to File a Sewer Separation Complaint

Policy

Plumbing, Fire Sprinkler and Gas Division has a standard policy for the investigation of complaints. These policy guidelines are:

• Complaints must be validated by the name and phone# and/or address of the complainant. Anonymous complaints will be taken only in the following circumstances: Unsafe Conditions, Work Without Permit, Graffiti.
• The City reviews the nature and legitimacy of the complaints received based on the City bylaws and within City jurisdiction.

Note: Confidentiality of complaints is protected under the Freedom of Information and Protection of Privacy Act.

File a Sewer Separation Complaint

There are 2 ways to file a sewer separation related complaint with all the required detailed information provided:

1. Call 3-1-1 (within Vancouver) or 604.873.7000 (outside Vancouver); or
2. Fill out our on-line complaint form.

On-line Complaint Form

Address of Concern:	A value is required.
Your Name:	A value is required.
Your Phone No.:	A value is required.
Your Address:	A value is required.
Your E-mail Address:	A value is required.
Describe briefly the nature of your complaint: A value is required.
Are they still working or is it complete? A value is required.
Call me back: Yes No Please select an item.

Privacy Statement
The City of Vancouver is committed to protecting the privacy of our users. We do not share personal information we may collect, such as names, e-mail addresses, or phone numbers with third parties. Learn more

 

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