Public safety

We are all responsible for ensuring our own safety, and the safety of our family members. Take some time to learn how to reduce your risks, and make sure you understand what to do if disaster strikes.

You should be prepared to evacuate during an emergency, know how to eliminate or minimize the chance of a fire in your home, and understand what to do in the hours and days following a major emergency.

You should also spend time helping every member of your family prepare for emergencies, so that even young children will know what to do to stay out of harm's way.

Vancouver makes significant investments to ensure that the entire city, and everyone in it, remains as safe as possible at all times.

From state-of-the-art firefighting equipment, to free disaster preparedness workshops, to training programs for children, to seismic upgrades of all important roads, bridges, and buildings, you can feel confident that your safety is the City's number one concern.

E-Comm is the largest 9-1-1 centre in British Columbia and provides emergency communication services as the first point of contact for 9-1-1 callers in many regional districts across the province.

E-Comm also provides integrated call-taking and dispatch services for police and fire partner agencies in BC and owns and operates the wide-area radio network used by police officers, firefighters, and ambulance paramedics throughout Metro Vancouver and parts of the Fraser Valley.

E-Comm is the 9-1-1 Public Safety Answering Point (PSAP) and provides dispatch services for Vancouver Police Department and Vancouver Fire and Rescue Services. This means E-Comm answers initial 9-1-1 calls and then transfers the call to another E-Comm representative to dispatch services for Vancouver Police Department or Vancouver Fire and Rescue Services, if needed.

Learn more

• How 9-1-1 works External website, opens in new tab
• When to call 9-1-1 External website, opens in new tab
• ecomm911.ca External website, opens in new tab