For information on a current emergency situation, check the latest updates on active alerts and emergencies.
To make good decisions during an emergency, you need to know who to call for help, how to get good information, and what to do. Learn about resources, supports, and sources of information for disasters and emergencies.
Non-emergency
There are ways to call or report issues that do not involve immediate threats to life or property. Report non-emergency issues through the relevant service provider:
| Issue | Service | How to contact them |
|---|---|---|
| Police non-emergency | Vancouver Police Department | 604-717-3321 or report online External website, opens in new tab |
| Electrical outage | BC Hydro | Self-serve, online chat, and more External website, opens in new tab |
| Natural gas | Fortis BC | Phone numbers, online chats, email, and more External website, opens in new tab |
| Sewer | City of Vancouver | Van311 requests |
| Water | City of Vancouver | Van311 requests |
| Health concerns | Healthlink BC | 8-1-1 or 7-1-1 for deaf and hard of hearing |
How to prepare for an emergency
- Know how to take action when you receive an emergency alert or are notified by emergency crews to evacuate or shelter in place.
- Learn about disaster support hubs so you can organize and help your family, neighbours, and communities.
