Disaster support hubs

Families, neighbours, and community organizations will need to work together to support each other while emergency service personnel are responding to high-priority incidents.

Print a map of hubs (152.19 KB)

Download and print a map of hub locations for your emergency kit.

A major earthquake in Vancouver will impact everyone in our community. 

Disaster support hubs are designated locations where you can initially gather to coordinate your efforts and offer assistance to other members of your community.

They are also the post-disaster locations where City staff and trained volunteers will prioritize getting information and providing services to the public.

There are 25 disaster support hubs located throughout the city. 

How to use disaster support hubs

The first hours and days after an earthquake 

Disaster support hub activities will be low-tech and community-led.

Hubs can be used right away after an earthquake as locations for you to:

  • Meet up with family members and neighbours
  • Share resources and supplies from your emergency kit
  • Share information 

Days to weeks after an earthquake 

Our staff and volunteers will provide post-disaster and recovery services. 

Services will depend on the impacts to the community, but may include:

  • Group lodging and shelter
  • Distribution of food, water, and supplies
  • Recovery information
  • Support for reuniting families

Disaster support hubs are located at sites where there is enough outdoor space for the public to gather. These outdoor spaces can be used for some of the services listed above if facilities are damaged. 

Disaster support hubs are primarily intended for a community-led response after a major earthquake.

They will also serve as locations for us to provide support to the public during other types of emergencies. 


Hubs may be used as:

  • Group lodging centres for residents to stay after apartment or house fires
  • Cooling centres during heat waves
  • Warming centres during extreme cold
  • Reception centres or safe gathering points for people during incidents that may require evacuation or shelter-in-place, such as chemical fires or gas leaks

In these situations, we will publicly notify residents which disaster support hubs are being used and what services will be provided. 

Disaster support hubs are a tool that should be incorporated into emergency plans for families, neighbours, and community organizations.

Hubs can also be used depending on the specific needs of local residents and groups.

Family meeting location

During an emergency, you may not be able to contact your family right away, or it may not be safe for you to go home.

Having a family meeting location is an important part of your emergency plan.

Disaster support hubs can be used as one of your pre-planned family meeting locations.

Neighbourhood support

Communities will recover and rebuild faster if families and neighbours are prepared to help each other.

Think about the resources and skills that you have that could benefit others, and the type of support that you might require after an emergency.

Discuss your plans with your neighbours and consider ways that you can help each other at disaster support hubs.

Community organizations

There may be services or skills that community organizations can offer after an earthquake. Consider how your members or clients could rely on you.

Depending on the role of your organization, disaster support hubs may be a good location for you to plan to coordinate activities and connect with your community.

Talk to your family and neighbours now about disaster support hubs and the ways you could use them to help your community during an emergency. Find the closest location to you using the digital map on this page and download a map  (110 KB) for your emergency kit.

Find disaster support hubs in your area

Select a blue pin for more information about a hub.

View on a larger map

Yellow Disaster Support Hub sign

Use the map to find the disaster support hub closest to you before an emergency happens.

Hubs are located throughout Vancouver and are identified by yellow signs at:

  • 23 community centres  
  • Oppenheimer Park (serving Downtown Eastside communities)
  • Frasverview Branch – Vancouver Public Library 

Print a map of locations for your emergency kit  (110 KB) 

Print a map of hubs