Utility and landfill bill payments, help, and information

COVID-19 (Coronavirus) update

There are currently no changes to utility bills due to COVID-19.

Get information on receiving, understanding, and paying your utility and landfill bills. Set up an online account to view consumption history, set up email billing, and view past bills and payments.

Our utility services include:

Water distribution
Sewer collection and treatment
Garbage collection
Yard trimmings collection
Food scraps collection

Access your utility account online

Set up an online account. You will need your access code from your bill.

Set up ebilling to get your next bill by email
View past bills and payment history
Track your utility consumption history

Get your account balance. No login or registration required.

Receiving your bill

Get information about receiving your utility bills.

Paying your utility bill

Find out how much you owe on your utility bill and what payment options are available.

Understanding utilities and your bill

Learn how to read your metered bill, annual utility bill, transfer and landfill bill, and property tax notice for flat rate utilities, and learn about rates and metering.

Find and change property information

Find and change information about your property, and get a tax certificate through your BC OnLine account.

Change a strata mailing address or management company

Update the property management company information for strata properties with three or more units, or update your mailing address.

Reducing consumption of our water supply

Our Greenest City Action Plan had a goal to reduce per capita water consumption by 33% from 2006 levels by 2020.

To help us reach our goal, we introduced a new water meter policy in January 2012 that requires all new one- and two-family homes install a water consumption meter.

We introduced a new water meter policy in January 2012 that requires that all new one- and two-family homes install a water consumption meter.