Digital Strategy in-depth

Digital maturity

• |

• 

  What is it

  Digital maturity is when we use digital technology to:

  • Create opportunities to improve service and engage with citizens
  • Meet evolving demands for seamless, high-quality digital experiences across web, mobile, and social media channels
  • Optimize investments in our organization, infrastructure, and open data
  • Strengthen and connect with the local economy
• 

  How we measure it

  We use four levels of digital maturity to measure our capability in four areas.

  Levels of digital maturity

  1. Absent (limited or no capabilities)
  2. Exploring (basic systems and processes in place with some integration)
  3. Enabled (right systems and processes in place with deep internal and external integration)
  4. Connected (everyone can connect through their desired channel, setting an example for other cities to follow)

  Capability areas

  1. Online
  2. Mobile
  3. Social
  4. Infrastructure and data

Pillars to advance our digital maturity

Our 4 pillars focus on citizens, businesses, and government. Each pillar has a unique goal, objectives, and actions that we're completing to advance our digital maturity.

Objectives are distilled from many ideas contributed by businesses, social service providers, citizens, and staff.

• |

• 

  1. Engagement and access

  Goal

  Citizens and businesses can easily interact with the City through digital channels.

  Objectives

  • Improve delivery of high demand services through the use of digital tools.
  • Increase citizen involvement through digital engagement.
  • Provide access to technology and increase digital literacy for all.
  • Expand the Vancouver Public Library digital literacy program.
  • Continue to prepare for and create opportunity for online voting.
• 

  2. Infrastructure and assets

  Goal

  Vancouver has a robust digital infrastructure built through strategic investments and partnerships.

  Objectives

  • Implement an agile infrastructure plan that anticipates and promotes digital growth.
  • Optimize digital infrastructure and physical assets.
  • Enhance digital infrastructure through creative partnerships.
  • Continue to evolve our digital infrastructure strategy.
• 

  3. Digital economy

  Goal

  Vancouver is a global leader in supporting innovation and growth in the digital economy.

  Objectives

  • Develop, attract and retain talent and business in the digital sector.
  • Create a favourable regulatory environment that supports digital business opportunities.
  • Encourage innovation through expanded support for the digital community and open government.
  • Through the Vancouver Economic Commission, continue to foster digital talent strategy.
• 

  4. Organizational digital maturity

  Goal

  We have a mature, citizen-centric digital culture.

  Objectives

  • Establish digital governance to define services and accountabilities.
  • Optimize the use of technology to enhance productivity and metrics based decision-making.
  • Develop a culture that empowers our staff to innovate with digital technologies.
  • Work towards an enterprise portal.
  • Develop our digital workforce.