We are making efforts to minimize exposure and risk of COVID-19 by increasing cleaning protocols in City-owned buildings.
Tenants of City-owned buildings should do the same within their leased premises.
On this page, learn how to:
Maintenance and repairs
To report maintenance and repair issues at your unit or building:
| Who to call | Hours of operation |
|---|---|
| 3-1-1 City of Vancouver Contact Centre | 7am to 10pm daily |
| 604-873-7157 City of Vancouver Security Office | 10pm to 7am daily |
For Chinatown Plaza
Contact property manager EasyPark at 604-861-7362 or 604-682-6744.
Bill payments
We offer five payment options.
By pre-authorized payment
For fast, easy, and secure payments from your bank account, send us a completed pre-authorized payment application form and a void cheque.
By online banking
After you log in to your account on your bank's website, add "City of Vancouver rental property" as a payee (this wording varies by bank) and then enter your rental contract number. Contact your bank for assistance.
In person at City Hall
Pay by cheque, money order, debit card, or cash at:
Revenue Services
Ground Floor, City Hall
453 West 12th Avenue
8:30am to 5pm Monday to Friday (except holidays)
Or drop off your cheque or money order in our 24-hour mail slot, located at the 12th Avenue entrance of City Hall.
By mail
Send your cheques or money orders to:
Revenue Services
City of Vancouver
453 West 12th Avenue
Vancouver, BC V5Y 1V4
Paying by cheque?
Make cheques payable to City of Vancouver and write your rental contract number in the memo area.
Dishonoured cheques are subject to a $35 service charge.
Bill and account questions
Contact the rental billings clerk at 604-873-7801 or 604-873-7442.
Lease questions
Contact your property negotiator on your lease.
| Property negotiator | Phone number |
|---|---|
| Melinda Chan | 604-873-7918 |
| Gaelen Henry | 604-873-7130 |
| Dino Di Fonzo | 604-873-7438 |
| Justin Beveridge | 604-873-7409 |
| Emily Aeng | 604-873-7990 |
| Elaine Lee | 604-873-7805 |
| Josue Ferrer | 604-873-7180 |
| Jenny Shao | 604-873-7806 |
| Maria Koreneva | 604-606-2747 |
Insurance requirements for commercial tenants
You must have adequate and appropriate insurance that complies with your lease terms and conditions at all times during your lease term. The City of Vancouver may ask you to provide proof of your insurance at any time.
To get proof of your insurance, ask your insurance broker to complete a certificate of insurance for you.
(70 KB)Renovations and tenant improvements
As a tenant, your intentions for improvements and renovations in City of Vancouver buildings must be reviewed for hazardous materials. Review these documents for detailed information:
- Notice on hazardous materials for tenants PDF file (108 KB)
- Requirements for abatement when hazardous materials are present PDF file (54 KB)
- Learn more about identifying and removing hazardous materials PDF file (93 KB)
To proceed with renovations or improvements to your space in a City-owned building, complete the forms below. Submit them and your building plans to the Facilities and Planning Department for review, and obtain an authorized signature for the Owner’s Undertaking Letter.