Privacy protection

Our privacy policy PDF file (158 KB) helps our organization meet all legislative requirements and promotes a culture of privacy compliance by outlining:

• Roles and responsibilities for privacy management
• Key privacy policies and procedures
• Privacy assessment tools and agreements
• Privacy reporting and audit requirements
• Expectations for privacy accountability, education, and awareness

These rules apply to all public sector employees, volunteers, contractors, and service providers.

The Freedom of Information and Protection of Privacy Act External website, opens in new tab (FIPPA) is the privacy legislation applicable to BC government organizations (public bodies).

Section 69 of FIPPA requires public bodies to publish a directory of collected personal information. Personal information banks (PIBs) are descriptions of personal information that is organized and retrievable by an individual's name or by a number, symbol, or other element that identifies that individual. 

The PIB documents how the public body manages its personal information holdings. It also helps the public identify where their personal information is stored. 

Review the City of Vancouver's PIB directory PDF file (291 KB)

If you have concerns about your privacy, start by contacting us to address your issue. 

Submit your complaint in writing to privacy@vancouver.ca or phone 3-1-1 (Outside Vancouver: 604-873-7000).  Provide as much detail as you can to help us understand your complaint. It may take up to 30 days to respond.

Further steps

If you are not satisfied with our response to your privacy complaint or concern, you may contact the Office of the Information & Privacy Commissioner for British Columbia External website, opens in new tab.

The commissioner is an independent officer of the legislature of British Columbia. Their role includes:

• Monitoring how government organizations respond to your requests for access to information and how they protect the privacy of your personal information
• Protecting your rights under the act
• Resolving disputes in a fair and unbiased manner

Law enforcement officials are public bodies that may request access to records or video surveillance for an investigation under section 33(3)(d) and/or section 33(2)(o) of Freedom of Information and Protection of Privacy Act (FIPPA) External website, opens in new tab. 

How to request records 

Email privacy@vancouver.ca to make a request for records. 

How to request video surveillance

Email cps.ssid@vancouver.ca to make a request for records. 

• City of Vancouver's Privacy Policy PDF file (158 KB)
• City of Vancouver’s privacy statement
• City of Vancouver's personal information bank (PIB) directory PDF file (291 KB)
• City of Vancouver's video surveillance