Have a problem with water quality or water pressure at your home or business? We can help you find the source of the problem.
We also fix problems in areas we maintain on public property.
Use this guide to find the next steps to resolve problems with water quality and pressure. When we suggest to call a plumber, you may be able to repair the problem yourself.
Note The City is responsible for providing water up to the property line. Before contacting us, ensure you have checked for potential sources of the problem on your property.
| Problem | Request a City water service crew | Call a plumber |
|---|---|---|
| Cloudy or brown (turbid) water from your taps or your neighbour's taps that doesn't clear up, even after running cold water for up to 30 minutes |
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| Water discoloured, has a poor taste, or smell |
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| No water flowing from all taps in your home or in your neighbours' homes |
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| Sudden drop in water pressure in your entire home and several neighbours are affected |
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| Low water pressure or no water flowing from any taps in your home and none of your neighbours are affected |
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| Sudden high water pressure |
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| Excessively hot water or no hot water at all |
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| Low water pressure in only one faucet, tap, or fixture |
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| Water doesn't work in one area of your home or water pipes may be frozen |
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Request a City water service crew
When you request a City crew to investigate a water quality or pressure problem:
- For non-emergencies, only a property owner, and not a tenant, can request the City to dispatch a crew.
- Someone who can approve the possibility that the City may charge for the service call will need to be on site to let the crew in when they arrive.
Water service call fees and hours
Fees are based on the scheduled time of your service call. Tax is included.
| Scheduled time of service call |
Cost per service call |
|---|---|
| Regular service calls | |
| Monday to Friday, 7am to 3:30pm | $120 |
| Emergency service calls | |
|
$240 (includes follow-ups within 2 hours) |
Important note We cover the cost of repairing water service leaks on City property only. If you request a service call and the cause of the leak is on private property, we will bill the property owner for the fees above. We don't repair water leaks on private property.