NEU building under the Cambie Bridge at dusk, with illuminated exhaust stacks and raised garden beds in the foreground.

False Creek Neighbourhood Energy Utility (NEU)

Low carbon expansion

In 2024, we expanded the NEU's sewage heat recovery system, which:

  • Added 6.6 megawatts of sewage heat recovery capacity to the False Creek Energy Centre
  • Generates heat at efficiencies of over 300% 
  • Tripled the facility’s low-carbon energy capacity
  • Provided waste heat energy to more homes and businesses

The False Creek Neighbourhood Energy Utility (NEU), supplies low-carbon thermal energy for space heating and hot water to buildings in Southeast False Creek, parts of Mount Pleasant, and the False Creek Flats area in Vancouver. 

This City-owned and operated utility is self-funded, providing both a return on investment and cost-effective rates to customers.

Creating energy from sewage heat

The NEU currently generates 70% of its energy from renewable sources, mostly from sewage heat recovery. This process uses heat pumps to capture waste heat from sewage, significantly reducing greenhouse gas emissions and turning sewage into a community energy resource.

The next big step for the NEU is evaluating options for transitioning its energy supply to 100% renewable energy by 2030.

How the utility works

How the utility makes then distributes heat and hot water to its customers.

Developers, designers, builders

Understand the process and requirements for connecting buildings to the False Creek Neighbourhood Energy Utility.

Utility customers

How utility rates are set and who to contact with questions about your service.

Utility facts and presentations: in-depth

Learn about the utility's history, building design, fast facts, related documents, and more.