Utility customers
How utility rates are set and who to contact with questions about your service.
The Southeast False Creek Neighbourhood Energy Utility uses waste thermal energy captured from sewage to provide space heating and hot water to buildings in Southeast False Creek.
This recycled energy eliminates more than 60% of the greenhouse gas pollution associated with heating buildings. The utility is self-funded: it provides a return on investment to City taxpayers, while at the same time, provides affordable rates to customers.
The utility began operations in 2010 and since then has rapidly expanded to serve 395,000 m2 (4,300,000 ft2) of residential, commercial, and institutional space. Over time, the utility will be expanded to serve new developments in the neighbourhood and Great Northern Way campus lands.
How the utility works
How the utility makes then distributes heat and hot water to its customers.
Developers, designers, builders
Understand the process and requirements for connecting buildings to the Southeast False Creek Neighbourhood Energy Utility.
Utility facts and presentations: in-depth
Learn about the utility's history, building design, fast facts, related documents, and more.
Related initiatives
Neighbourhood Energy Strategy
The Neighbourhood Energy Strategy will help develop additional neighbourhood energy systems throughout Vancouver.
