False Creek Neighbourhood Energy Utility Centre

False Creek Neighbourhood Energy Utility (NEU)

The False Creek Neighbourhood Energy Utility uses waste thermal energy captured from sewage to provide space heating and hot water to buildings in Southeast False Creek, parts of Mount Pleasant, False Creek Flats, and Northeast False Creek.

The NEU targets 70% of its energy supply to come from renewable energy sources. The utility is self-funded, simultaneously providing a return on investment to City taxpayers and affordable rates to customers.

The utility began operations in 2010 and has rapidly expanded to serve over 6.4 million square feet of residential, commercial, and institutional space, as of 2021. In accordance with the 2018 NEU expansion plan, the NEU will continue to expand to serve new developments in Southeast False Creek, Mount Pleasant, the False Creek Flats, and Northeast False Creek.

How the utility works

How the utility makes then distributes heat and hot water to its customers.

Developers, designers, builders

Understand the process and requirements for connecting buildings to the False Creek Neighbourhood Energy Utility.

Utility customers

How utility rates are set and who to contact with questions about your service.

Utility facts and presentations: in-depth

Learn about the utility's history, building design, fast facts, related documents, and more.