Cat lying in the sun

Utility customers

The False Creek Neighbourhood Energy Utility (NEU) is owned and operated by the City of Vancouver.

Service area

The utility services the former Olympic Village, Southeast False Creek community. The NEU is expanding to serve parts of Mount Pleasant, False Creek Flats, and Northeast False Creek.

Meter rates

Find more information about meter rates for water, sewer, and energy.

Questions about your service


Contact your building manager about heating issues.

Building managers 

Urgent or time-sensitive heating issues


Urgent calls made after 3-1-1 operating hours (7am to 10pm) will be dispatched as necessary.

General questions unrelated to heating issues

Keep reading for information.

For more detail, contact

About your service