The False Creek Neighbourhood Energy Utility (NEU) is owned and operated by the City of Vancouver.
The utility services the former Olympic Village, Southeast False Creek community. The NEU is expanding to serve parts of Mount Pleasant, False Creek Flats, and Northeast False Creek.
Find more information about metered rates for water, sewer, and energy.
Questions about your service
Contact your building manager about heating issues.
Urgent or time-sensitive heating issues
Important information Urgent calls made after 3-1-1 operating hours (7am to 10pm) will be dispatched as necessary.
General questions unrelated to heating issues
Keep reading for information.
For more detail, contact firstname.lastname@example.org