Cat lying in the sun

Utility customers

The Southeast False Creek Neighbourhood Energy Utility is owned and operated by the City of Vancouver.

The utility services the former Olympic Village, Southeast False Creek community, and new developments on Great Northern Way.

Questions about your service?


Contact your building manager about heating issues.

Building managers 

Call 3-1-1 for service issues.

View current energy rates

Metered rates

Find more information about metered rates for water, sewer, and energy. The City has introduced seasonal metered water rates to meet our water conservation goals.