Renew Flexipass and 10-visit passes online

COVID-19 Restart: Flexipass now accepted at pools and fitness centres

Starting October 27, you can choose to reactivate your Flexipass, request a credit on your account, receive a refund, or keep your pass suspended temporarily.

Get details

Flexipasses and 10-visit passes are now accepted for facility drop-ins. Passes are accepted for online registration for October 31 sessions and onward.

If you have previously purchased Flexipass or a 10-visit pass, you can renew it online.

  • When you renew a 10-visit pass, 10 visits are added to your current total.
  • When you renew your Flexipass, the expiry date is extended by the number of months specified in the duration for the original card. If your pass has expired, the new expiry date is calculated based on the purchase date.

Note Notes:

  • You cannot change the duration of your Flexipass online. If you bought a 3 month pass, you can renew it for an additional 3 months. If you want to change it to a 12 month pass, you must purchase the pass in person.
  • You cannot renew Flexipass online if you bought it at a corporate or promotional discount.
  • Pass renewals cannot extend the expiry date of the pass more than one year.

Renew your pass online

To renew your Flexipass or 10-visit pass

  1. Sign-in to your account
  2. Select Passes in the grey menu.
  3. From the list of current memberships, click the one you want to renew.
    • If your pass has expired, select the pass from the "Available passes" list and click "Add to Cart".
  4. Select Checkout.
  5. Select Continue.
  6. Confirm your order and select Continue.
  7. Enter your payment information and select Continue.

Read the help guide  (220 KB)

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