Find your water or sewer connectionWe generally don't track where the water and sewer pipes go on your private property, but our records can help you estimate their location.
Contact BC One Call External website, opens in new tab to find out where underground gas lines and other utilities are located.
It's important to know where underground pipes are located before you excavate to fix a leaking water pipe or plugged sewer pipe, plant a tree, or do construction.
Digging around water and sewer lines may also impact gas lines, causing property damage and risking personal safety.
To access your water connection, look for a 10 cm-wide (4 inch) circular iron lid stamped with the letters VWW. This iron cap covers the access pipe to your water shut-off valve (also called a curb stop valve). The valve and your water service line are anywhere from 0.6 m to 1.5 m below street level.
To access your sewer line, look for a clean out or sump.
We can turn your water supply on or off for a fee. You can also borrow a water-line shut-off key for up to 48 hours to do it yourself.
Guide to turning off the water supply to your residence with a water shut off key.
Find out how to track down the source of water leaks, flooding, or drainage problems and when to call the City or an independent plumber.
