Did we miss your garbage or green bin?

1. Check why your items weren't picked up

If there is no tag on your bins explaining why your items weren't picked up, check if:  

• They were not set out by 7am on the collection day
• The collection crew has not reached the address yet (crews work in some areas until 8pm) 
• A statutory holiday has changed the collection schedule

Other reasons why items may be missed include:

• Unusual weather
• Construction or other traffic delays
• Unexpected equipment breakdowns
• Vegetation encroachments or parked vehicles near bins
• Unacceptable items or decal on bins

If none of the above conditions apply and you think we missed your pickup, continue to step 2.

3. Help us collect your garbage and green bin

If collection crews could not pick up the contents of your bins:

1. Read the missed pickup tag carefully.
2. Correct the problem.
   Find ways to dispose of items the City does not pick up
3. Place accepted items out on your next scheduled garbage or recycling collection date.