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Did we miss your garbage or green bin?

1. Check why your items weren't picked up

If there is no tag on your bins explaining why your items weren't picked up, check if:  

  • They were not set out by 7am on the collection day
  • The collection crew has not reached the address yet (crews work in some areas until 8pm) 
  • A statutory holiday has changed the collection schedule
  • Unusual weather, construction, or other traffic delays, unexpected equipment breakdowns, or other operational issues

If none of the above conditions apply and you think we missed your pickup, continue to step 2.

2. Enter your information to report a missed pickup

Enter your address or, if you have entered your address before, select the collection that was missed and follow the directions provided.

3. Help us collect your garbage and green bin

Green Bin pilot non-compliance tagIf collection crews could not pick up the contents of your bins:

  1. Read the missed pickup tag carefully.
  2. Correct the problem.
    Find ways to dispose of items the City does not pick up
  3. Place accepted items out on your next scheduled garbage or recycling collection date.

What the City picks up

Garbage

Dispose of items the right way. Learn what goes in your garbage bin.

Food scraps

Get tips for recycling your food scraps and avoiding odours and pests.

Yard waste

Most yard waste can be recycled in your green bin.

Reporting a missed recycling collection

Recycling collection services for single family homes and duplexes are provided by Smithrite Disposal Ltd.

The City no longer collects curbside recycling.  

Contact Smithrite Disposal Ltd to report a missed recycling collection: 

Phone: 604-282-7966
Email: recycle@smithrite.com 

Items not collected curbside

Recycling and disposal facilities

Not everything can go into your collection bins. Find out how to dispose of items at one of our facilities.