Residential building lockbox permit


A lockbox allows firefighters and rescue workers to enter your building without causing extra damage during an emergency. The lockbox contains keys for the main entrance, common areas, roof access, stairwells, and other public areas of the building.

A building lockbox permit is needed to install a lockbox in a multi-unit residence.

The City is here to help

Contact the Fire Prevention Branch of Vancouver Fire and Rescue Services directly for help navigating through the permit process, or for more information.


Contact any locksmith to install a Mul-T-Lock system lockbox. Authorized locksmiths may be able to complete the permit application process for you before they install the lockbox.

Apply for a lockbox permit

The application steps are different in the City of Vancouver or in the University Endowment Lands.

In the City of Vancouver 

You need a building lockbox permit to complete your lockbox installation. Either the property owner or the locksmith can apply for a lockbox permit.

Apply online

Register for an account and submit your application online.

Apply online

You may also apply for your lockbox permit in person at the Development and Building Services Centre (see contact on this page).

After you receive your permit

  1. Send your lockbox lid to the Fire Prevention Branch.
  2. Request the installation of your lockbox lid using your online permit account or by phoning 3-1-1.
  3. A fire prevention officer will will contact you to schedule the installation of the lid and keys into the lockbox.

In the University Endowment Lands

  1. Download the UEL lockbox inspection form (174 KB)
  2. Complete the top portion of the form.
  3. Contact Fire Prevention to request an inspection of the installation.


Permit type Fee
City of Vancouver residences or businesses $100.00
University Endowment Lands residences None

Pay for the permit when you apply by cash, cheque, debit, or credit card.

Contact the Development and Building Services Centre about building and zoning

 The Services Centre and Phone Centre will close for the Christmas holidays at 3pm on Monday, December 24 and will reopen at 8:30am on Wednesday, January 2, 2019.


Location and mailing address
Development and Building Services Centre
Ground floor
515 West 10th Avenue
Vancouver, BC V5Z 4A8

Monday, Wednesday, Friday
8:30am to 4:30pm

Tuesday, Thursday
8:30am to 4:00pm

Free 2-hour parking
West 10th Ave parking lot,
between Cambie and Yukon

Contact Pre-Fire Planning

Mailing address
Pre-Fire Planning
Vancouver Fire and
Rescue Services
Suite 306 - 456 W Broadway
Vancouver, BC V5Y 1R3

Phone: 604-654-0621

Fax: 604-873-7872