Pay your water notice

Other ways to pay

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  Pay by phone

  Note When paying by phone, you need the by-law notice number.

  Contact	When	Payment method
  3-1-1 (within Vancouver) 604-873-7000 (outside city limits) 7-1-1 (TYY)	7am to 7pm, Monday to Friday 8am to 5pm, Weekends/holidays	Credit card (Visa, MasterCard, and Amex)

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  Pay in person

  You can pay a water notice at City Hall any time.

  Location

  City Hall
  Ground floor, Revenue Services
  453 West 12th Ave

  During opening hours

  • Hours: 8:30am to 5pm Monday to Friday, excluding holidays
  • Pay by cash, debit, credit, cheque, or money order. 

  Note Credit card cheques are not accepted.

  When the building is closed

  Drop a cheque or money order through the City Hall mail slot at the 12th Ave doors.

  Note Make your cheque payable to the City of Vancouver and write the water notice or by-law notice number on it.

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  Pay by mail

  Before you mail in your payment

  1. Make your cheque or money order payable to the City of Vancouver
  2. Write the by-law notice number on the cheque or money order.

  Note Credit card cheques are not accepted.

  Mailing address

  City of Vancouver
  Revenue Services
  PO Box 7747 Station Terminal
  Vancouver BC V6B 8R1

Notice system issues

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  If your notice is unavailable online

  If your notice number does not display in the online payment system, check to make sure it is a City of Vancouver notice. If it is, you can:

  • Phone 3-1-1 for assistance
  • Bring the notice to City Hall

  Staff can look up the notice information and process your payment.

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  If the online payment system is unavailable

  If the online water notice payment system is down for maintenance, and you need to meet a payment deadline, phone 3-1-1 for help.

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  Returned or NSF payments

  Non-sufficient funds (NSF) fee: $35 per cheque returned by the bank or credit card chargeback

  No discounts are available to notices with previous payments that have been returned by your bank because of NSF cheques or credit card chargebacks. The full notice amount is due, plus the NSF fee.

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  If you receive a notice for a paid notice

  If you have paid your water notice but receive a notice or summons:

  • Your payment may have been applied to another notice for the same offence
  • You may have paid the discounted amount after the 14-day deadline

  Check to see if you have an outstanding balance