How to have a water ticket adjudicated

Before you apply for an adjudication hearing

Check the water restrictions webpage to verify the allowable watering times and practices. Your ticket may be cancelled if:
- You have a valid exemption permit
- The ticket was issued to the wrong address
- A duplicate ticket was inadvertently issued for the same incident
If you think your ticket was issued in error, complete an adjudication request form.

The adjudication process can take up to 3 months to finalize.

Once you dispute your ticket, you can only cancel your dispute by paying your ticket prior to your hearing.

Keep in mind:

An adjudicator cannot reduce the ticket amount
The issuing bylaw officer does not need to attend the hearing
A $25 adjudication fee is charged in addition to your ticket if the ticket is upheld
You must submit a separate application for each ticket you choose to dispute
A paid ticket cannot be disputed

Apply for a hearing
- Complete online application within 14 days from when your ticket was issued.
Talk to a screening officer
- A screening officer will contact you to discuss your application.
  - If your ticket is cancelled, the process ends here.
Attend a hearing
- An adjudicator will make a decision based on the facts of your case.
  - At this point, the ticket will either be cancelled or upheld.
Ticket is upheld
- Pay the full non-discounted ticket plus a $25 fee.
  - If you pay, the process ends here.
Unpaid ticket goes to a collection agency
- You will owe the ticket value, plus 50%, plus a $25 fee.

Avoid getting a ticket by knowing when you can water your lawn or garden, and by preventing water wastage.