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How to have a water ticket adjudicated

Before you apply for an adjudication hearing

  1. Check the water restrictions webpage or call 3-1-1 to verify the allowable watering times and practices.
  2. Call 3-1-1 if you need to verify the alleged violation information.
    Your ticket may be cancelled if:
    • If you have a valid exemption permit
    • The ticket was issued to the wrong address
    • A duplicate ticket was inadvertently issued for the same incident
  3. If your issue cannot be resolved, complete an adjudication request form.

How the adjudication process works

The adjudication process can take up to 3 months to finalize.

Once you dispute your ticket, you can only cancel your dispute by paying your ticket prior to your hearing.

Keep in mind:

  • An adjudicator cannot reduce the ticket amount
  • The issuing bylaw officer does not need to attend the hearing
  • A $25 adjudication fee is charged in addition to your ticket if the ticket is upheld
  • You must submit a separate application for each ticket you choose to dispute
  • A paid ticket cannot be disputed

Steps in the adjudication process

Talk to a screening officer

A screening officer will contact you to discuss your application. If your ticket is cancelled, the process ends here. 

Apply for a hearing

Complete online application within 14 days from when your ticket was issued.

2
1

Collection agency:
Owe ticket value, plus 50%, plus $25 fee

Attend a hearing

 An adjudicator will make a decision based on the facts of your case.

3

Ticket is cancelled

5

Ticket is upheld

Pay the full
non-discounted ticket plus a $25 fee

4
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Pay your ticket now

Pay now

Have a ticket adjudicated

Apply now

Know the water restrictions

Water restrictions

Avoid getting a ticket by knowing when you can water your lawn or garden, and by preventing water wastage.