You must have an email address and be 13 years or older to create an account.
If you are registering a child for an activity, please create your own account and not an account for your child. Once your account is created, you can add family members and register them in activities.
To create an account:
Click on Create an Account in the upper right corner of the web page
Provide the information requested. Please note some fields are required. When you are finished, click Create Account. (If you are adding a family member to your account, click Create Account and Add Family Member.) Please submit your request only once.
An email will automatically be sent to you after submitting your request for an account. Please keep it for your records.
You haven't registered online for an activity for more than a year. It's likely that your account has been deactivated.
Your email address was inputted incorrectly.
The email address you used to create your account is different than the one you are using now.
If your account was deactivated or you re-entered the login information and it didn't fix the problem, create a new account by clicking Create an Account at the top right corner of the page.
Invalid password
If the password is invalid:
Click Forgot your Password?
Enter the email address you used to create your account
Click Submit and you will be sent an email with a temporary password
Sign into your account and then you will be prompted to change your password
If you haven't registered online for an activity in more than a year, it's likely that your account has been deactivated and you will need to create a new one. Please click Create an Account at the top right corner of the page.
Yes. When adding family members to your account, select the friend or relative option in the box labelled Role in Family in the personal information section.
Once you have an online account, registering for activities is easy.
Use the Search function on the registration home page. You can search by entering a keyword in the blank text box or leave it blank and click Search to see all activities. You can refine your search using the filters:
Where
When
What
If you have a problem finding the activity, clear all the filters and try again.
Tip: Click on an activity name or Quick View to see more detailed information.
Select the activity and click Add to Cart
Log into your account ( If you are already logged into your account, this window won't appear):
Select the name of the person who will be taking this activity from the Select the Family Member to Enroll drop-down box ( If the person isn't listed, click on the Create a new Family Member and add them to the list.)
Click Next
Review the fees and click Proceed to Shopping Cart
Tip: Add another participant to the activity or add an activity to your cart and continue shopping by clicking on the appropriate links.
Review and confirm your shopping cart items. If you are using a gift card, enter the number in the gift card number field and click Apply.
To remove activities from your cart:
Edit or remove the participant
Add another participant, or view more activities
Add them to your cart
Click Proceed to Checkout
Complete the payment information fields. We accept:
Visa
Visa-Debit
MasterCard
American Express
Prepaid credit cards
Click Next to proceed with payment on our secure site
Complete and agree to any required waiver(s) and age requirements
Once your payment has been approved, your receipt will appear onscreen. Please print a copy for your records.
Select the name of the person to register for the activity
Click Next
On the Select Fees screen, click Register Another Participant for this Activity below the Proceed to Shopping Cart button
Use this process to register as many participants as needed.
Information icon You may enroll more than one person under the profile you are registering. The price will be calculated based on the selected profile, however this can be adjusted by a cashier at the facility upon arrival.
You won't be able to register for a course that is full, but you can add your name to the waiting list.
If a space opens for that activity or additional sessions are added, you will likely be contacted first by phone and later by email. If we are unable to reach you, your space will be given to the next person on the waiting list.
If you don't want to be placed on the waiting list, click Remove, which appears on the Shopping Cart screen.
Placement on a waiting list does not guarantee a spot.
An incomplete entry in your shopping cart can mean different things. You may have selected a course where you did not meet a certain requirement: age, skill, pre-requisite, etc.
You can fix an incomplete entry in two ways:
The specific reason your entry is incomplete is always provided on the screen where you select the participant. Click Edit to start the enrollment again; this will take you back to the select participant page where specific error messages are listed.
Click Remove to the left of the error message and start over. The specific error will be listed on the page where you select the participant.
You can add activities that aren't available for online registration to your account. Once registration starts, you can return to the wish list and enroll in your wish list activity.
To add an activity to your wish list:
Log into your account
Click Register for Activities
In the activity search page, search for the activity
Click on the activity under the Name column
Click Add to Wish List
To add more activities to your wish list, click Add Activity to return to the activity search page.
Waitlist
Courses that are full offer a waitlist option if a space becomes available. You will receive a confirmation email if you have successfully been added to the waitlist. We will contact you in the event that a space opens up. Our staff will generally try to reach you by phone first and sometimes follow up with an email.
More
Courses that are similar are grouped into this button. For example, clicking More will take you to a page with similar activities that have possibly different times and dates.
Yes. Buy your pass online then go to your chosen community centre to pick up your new OneCard. Let the community centre front desk staff know you need to have your OneCard printed for ongoing use.
Click on My Account in the top right corner of the web page to view your account information
Under Account Activity, click on My Schedules
Under Family Member Schedule Criteria, select the Date From and Date To and Weekly or Monthly Layout
If you don't see the Schedule Criteria options, click on the green arrow beside Family Member Schedule Criteria to expand the window
On the Family Member Schedule page, click on the name you want to view in the Available Family Members list
Click on the top double right arrow button to move the name to the Selected Family Members list
Select the schedule you want to view in the Available Schedule Details list
Click on the double right arrow button to move the name to the Selected Scheduled Details list
If you want to create and view schedules for multiple individuals and/or activities, bookings and passes, hold down the Ctrl button while clicking each selection
You may add family members/friends/relatives in three ways:
When you create your account
When you finish creating your account, click on Create Account and Add Family Member. Complete the fields and click Save. Repeat the process for each family member/friend/relative to be added.
When registering for an activity
Add one or more family members/friends/relatives during the enrollment process. In the Assign Participant box click on Add Family Member and complete the fields. Click Save. Repeat the process for each person to be added.
In My Account options
Login and click My Account at the top right corner of the page
Under Account Settings, click on Change or Add a Family Member/Friend link
Click on Add New Family Member and complete the fields
Click Submit
If you want to add more than one person, click on Submit & Add Family Member.
The registration system may be over-burdened by a sudden influx of users, or it may be having trouble with your browser. This issue will usually correct itself with the following steps:
You can use other browsers and operating sysems but you may run into issues.