You must have an email address and be 13 years or older to create an account.
If you are registering a child for an activity, please create your own account and not an account for your child. Once your account is created, you can add family members and register them in activities.
To create an account:
Click the yellow Sign in/up button on the main page
Under the Sign in button, click Join
Enter your email address
Fill in all the required fields marked with an asterisk (*)
Check off the box beside “I'm not a robot” and then click Submit
Await the confirmation email to finish setting up your account
Click the Activate Now button in your email to complete creating an account
Information icon Remember to check your junk or spam folders if you do not receive the verify email.
You haven't registered online for an activity for more than a year. It's likely that your account has been deactivated.
Your email address was inputted incorrectly.
The email address you used to create your account is different than the one you are using now.
If your account was deactivated or you re-entered the login information and it didn't fix the problem, create a new account by clicking Create an Account at the top right corner of the page.
Invalid password
If the password is invalid:
Click Forgot your Password?
Enter the email address you used to create your account
Click Submit and you will be sent an email with a temporary password
Sign into your account and then you will be prompted to change your password
If you are still experiencing difficulties, submit a report through Van311.
If you haven't registered online for an activity in more than a year, it's likely that your account has been deactivated and you will need to create a new one. Please click Create an Account at the top right corner of the page.
Yes. When adding family members to your account, select the friend or relative option in the box labelled Role in Family in the personal information section.
Click Register for Activities at the top of the page.
Type in the name of the Activity or keyword into the search field. You may narrow your search results by using the When, Where, and Activities buttons below the search field. To remove a filter, click the X, or select Reset All to remove all filters.
Once you have located the Activity, there are several ways to proceed:
You may register by clicking Enroll Now
Add the Activity to your Wish List by clicking the heart
View more information by clicking on the Activity Name
Information icon A fully registered Activity will not have an Enroll Now button and will state it is Full. To add yourself onto to the waiting list, click the Activity Name and click the Waiting List button.
Select the name of the person to register for the activity
Click Next
On the Select Fees screen, click Register Another Participant for this Activity below the Proceed to Shopping Cart button
Use this process to register as many participants as needed.
Information icon You may enroll more than one person under the profile you are registering. The price will be calculated based on the selected profile, however this can be adjusted by a cashier at the facility upon arrival.
You won't be able to register for a course that is full, but you can add your name to the waiting list.
If a space opens for that activity or additional sessions are added, you will likely be contacted first by phone and later by email. If we are unable to reach you, your space will be given to the next person on the waiting list.
If you don't want to be placed on the waiting list, click Remove, which appears on the Shopping Cart screen.
Placement on a waiting list does not guarantee a spot.
An incomplete entry in your shopping cart can mean different things. You may have selected a course where you did not meet a certain requirement: age, skill, pre-requisite, etc.
You can fix an incomplete entry in two ways:
The specific reason your entry is incomplete is always provided on the screen where you select the participant. Click Edit to start the enrollment again; this will take you back to the select participant page where specific error messages are listed.
Click Remove to the left of the error message and start over. The specific error will be listed on the page where you select the participant.
You can add activities that aren't available for online registration to your account. Once registration starts, you can return to the wish list and enroll in your wish list activity.
To add an activity to your wish list:
Log into your account
Click Register for Activities
In the activity search page, search for the activity
Click on the activity under the Name column
Click Add to Wish List
To add more activities to your wish list, click Add Activity to return to the activity search page.
Waitlist
Courses that are full offer a waitlist option if a space becomes available. You will receive a confirmation email if you have successfully been added to the waitlist. We will contact you in the event that a space opens up. Our staff will generally try to reach you by phone first and sometimes follow up with an email.
More
Courses that are similar are grouped into this button. For example, clicking More will take you to a page with similar activities that have possibly different times and dates.
After logging into your account, click My Wish List located at the top of your screen. From here you may view or remove an Activity by clicking the Heart.
Information icon Adding Activities onto your Wish List helps you enroll with ease and removes the need to search for activities during the registration process, and does not guarantee you an enrollment into the activity.
The staff will ask for a piece of government-issued photo identification. Your photo will be taken and a physical card will be provided to you. This card needs to be presented each time you visit a fitness centre, swimming pool, or ice rink.
While logged into your account, click Passes at the top of your screen. You may search by Pass Name, use the filters at the top to narrow results or scroll until you find the correct pass. You may click Enroll Now to add to your cart and proceed with the pass sale or click the name of the pass to view further information.
If you do not see your OneCard on your account, submit a report through Van311.
Click My Account and then View Family Members Schedule. This can be found at the bottom right side of your screen
Select your preferences (including family members) from the buttons located beneath View Family Members Schedule. Remember to click Apply after making your selections
You may also choose how the schedule displays by using the Week or Month buttons, located on the right hand side.
The registration system may be over-burdened by a sudden influx of users, or it may be having trouble with your browser. This issue will usually correct itself with the following steps:
You can use other browsers and operating sysems but you may run into issues.