Britannia Community Services Centre
Administration fees:
Refund or cancellation policy:
- Refund if requested 48 hours prior to the second class
- No refunds after second class
Exceptions or notes:
- One week (7 days) prior to the start of workshops and outing, get a full refund
- Less than seven days notice prior to the start of workshops and outing, no refunds will be given
Coal Harbour Community Centre
Administration fees:
- $5 per program
- $10 multiple programs (for programs over $20)
Refund or cancellation policy:
- Full refunds will be issued for cancelled programs or for anyone who is unable to attend a program due to a change of date or time. All programs are subject to change or cancellation on short notice.
- Refunds will be pro-rated from the date requested and must be requested 24 hours prior to the next scheduled class to avert further charges.
- Refunds for all day camps must be requested a minimum of 5 business days prior to the first day of camp each week. Business days are deemed Monday to Friday.
Exceptions or notes:
- Refunds for one-day or two-day programs, activities, and out trips must be requested 48 hours in advance unless otherwise noted. This includes activity drop-ins where registration is required.
- 14 days notice for birthday parties
- All cash payments will be refunded in the form of a mailed cheque within 3 weeks of the refund date, or may be applied as a credit on account if requested. All refund requests for programs originally paid by cheque will be subject to a 30 day waiting period, prior to processing the refund.
Creekside Community Recreation Centre
Refund or cancellation policy:
- Refund prior to program start
- Pro-rated once program has begun
- Refund for remaining classes if requested 48 hours prior to the start of the next class
Exceptions or notes:
- Two full weeks advance notice required for birthday parties
Dunbar Community Centre
Administration fees:
Refund or cancellation policy:
- Refund if requested 48 hours prior to the start of the second class (call community centre for exceptions)
- Refund if we cancel a program (no processing fee)
Exceptions or notes:
- 48 hours notice for one and two day workshops, special events, and outtrips
- One week notice for Outdoor Sports 7 Hikes and birthday parties
- Youth programs may have exceptions in the course description
False Creek Community Centre
Administration fees:
Refund or cancellation policy:
- Refund if requested 24 hours prior to program start
- Pro-rated refund if request made 72 hours prior to the third class once the program has begun
- No refunds are provided after these deadlines without a medical note
Exceptions or notes:
- Special events, one-day workshops, out trips, birthday parties, day camps, and waterfront programs: refund if requested 7 days prior to program starts
- Tennis programs: refund if requested 72 hours prior to program starts
Hastings Community Centre
(including Templeton Park Pool multipurpose room HCA programs)
Administration fees:
Refund or cancellation policy:
- Refund if requested 48 hours prior to program start
- Pro-rated once program has begun (administration fee)
Exceptions or notes:
- 30 days notice in writing for licensed preschool and out of school care
- 10 days notice for withdrawals and transfers of all seasonal day camps (administration fee applies)
Hillcrest Community Centre
Administration fees:
Refund or cancellation policy:
- Refund if program cancelled or altered
- Refund if requested 48 hours prior to the start of the second class (call community centre for exceptions)
Exceptions or notes:
- Seven days notice for week-long programs
- Refunds made for cheque payments may take up to 14 days
Kensington Community Centre
Administration fees:
Refund or cancellation policy:
- Refund 48 hours prior to the third class
Exceptions or notes:
- 48 hours notice for all workshops, out trips, and special events
- Refer to your registration receipt for childcare programs
- Seven days notice for daycamp programs
Killarney Community Centre
Administration fees:
- $5 (excluding rink and pool activities)
- $2 transfer fee (additional)
Refund or cancellation policy:
- Refund if program cancelled
- Refund five days prior to program start
- Prorated refund from request date
- No refunds or transfers after second class
- No refunds for one and two-day programs
- Transfer requests received after first class, will be charged price of one class
Exceptions or notes:
- Contact the office for special events, bus trips, licensed childcare, out of school care, daycamps, or birthday parties refund/transfer policies.
Kitsilano Community Centre
Administration fees:
- $5 (excluding rink and pool activities)
Refund or cancellation policy:
- Refund if requested 48 hours prior to third class
- No refunds after third class
Exceptions or notes:
- Two days prior to workshops and outdoor programs
- Seven days prior to any activity start date and time for camps, luncheons, private lessons, and bus trips
- Birthday parties:
- One month's notice - full refund
- Two week's notice - 50% refund
- Less than one week's notice - no refund
Marpole - Oakridge Community Centre
Administration fees:
- $5 (per course), includes 1 day programs and workshops.
Refund or cancellation policy:
- Full refund seven days prior to program start date. Prorated refund from request date. No refunds if request is three days prior to second class.
Exceptions or notes:
- Daycamps, birthday parties and special events refund requests must be received 12 or more days prior to the event or program start date.
Mount Pleasant Community Centre
Administration fees:
Refund or cancellation policy:
- Refund 48 hours prior to the second class
- Refund if program cancelled or date and time changes
Exceptions or notes:
- 48 hours advance notice required for workshops and one session programs
- Refunds will be issued based on the original method of payment.
- Some programs are exempt from the refund policy, such as 3 Corners Daycare, preschool, out of school care, and seasonal daycamps. Please contact the community centre for more information.
Renfrew Park Community Centre
Administration fees:
- $5 (per person, session, and weekly program)
Refund or cancellation policy:
- Refund prior to start of class (sessional program)
- No refunds after second class (sessional program)
Exceptions or notes:
- Refunds must be done in person or over the phone
- Refund requests for classes (sessional programs) must be made during community centre office hours one day prior to class starting
- Refund requests for bus tours, one and two day programs, and weekly camps must be made during community centre office hours two days prior to program starting
- Refund after second class when you supply a medical note with your cancellation request
- Contact the office for room rental, birthday party, badminton court rental, and licensed preschool refund/transfer policies
Roundhouse Community Arts and Recreation Centre
Administration fees:
- $10 refund fee (for programs over $20)
- $5 transfer fee (for programs over $20)
Refund or cancellation policy:
- 48 hours notice by phone or in person is required before the start of the first class for a full refund minus the administration fee
- 24 hours notice by phone or in person is required before the start of the second class for a pro-rated refund minus the administration fee
- No refunds after the second class (counted from program start date)
Exceptions or notes:
- Woodworking: 72 hours notice by phone or in person is required before the start of the class, plus a $10 administration fee. First class is mandatory for all levels. There are no refunds or registrations once the class has started.
- Pottery: 72 hours notice by phone or in person is required before the start of the class, plus a $10 administration fee. No registration after the second class.
- Tennis: 7 days notice is required before the first class, plus a $10 administration fee.
- Day camps: 10 days notice by phone or in person is required prior to the week the child is registered in, plus $10 administration fee for each refund request per child, and/or $5 transfer fee for each transfer request per child.
- Workshops, special events, cooking, knitting: 72 hours notice before the class starts, plus a $10 administration fee if over $20.
- Birthday parties: All refunds require a 10 day notice before the party starts. Fewer than 10 days notice will be charged a $50 refund fee.
Strathcona Community Centre
Administration fees:
Refund or cancellation policy:
- Refund prior to program start date
- Pro-rated once program has begun
Sunset Community Centre
Administration fees:
- $5 (per person and course)
Refund or cancellation policy:
- Refund and transfer must be requested at least 48 hours prior to the start of the second class. If the first class has been attended, the refund will be pro-rated (first class will be deducted from the refund). No refunds thereafter.
- No refunds if you register after the 2nd class.
Exceptions or notes:
- Refund requests for specialty programs (daycamps, cooking classes, luncheons, personal training, special events, and workshops) must be submitted seven days prior to the first scheduled class
- Birthday party refunds and transfers must be made fourteen days prior to schedule party
- Cash and debit card refunds will be returned by cheque
- Refunds on credit card will be refunded back on the same card
Thunderbird Community Centre
Administration fees:
- $4 (general administration fee)
- $8 (day camp admininstration fee)
- $25 (birthday party administration fee)
Refund or cancellation policy:
- Refunds prior to second class
- Pro-rated once program has begun
Exceptions or notes:
- Refund after second class when you supply a medical note with your cancellation request
- Refunds under $5 will be issued as credits
Trout Lake Community Centre
Administration fees:
- $5 (per person and program)
Refund or cancellation policy:
- Refund 24 hours prior to completion of the second scheduled class
- Pro-rated once program has begun
- Refund if program cancelled
- Refund seven days prior to start of personal training, workshops, and all camp programs
- Refund 14 days prior to start of birthday parties
Exceptions or notes:
- Refund when you supply a medical note with your cancellation request
- Refunds will be returned by method of payment, with the exception of cash. Cash refunds will be returned by cheque and may take up to 14 days.
West End Community Centre (Barclay Manor)
Administration fees:
- $5 per program
- $10 multiple programs (for programs over $20)
Refund or cancellation policy:
- Full refunds will be issued for cancelled programs or for anyone who is unable to attend a program due to a change of date or time. All programs are subject to change or cancellation on short notice.
- Refunds will be pro-rated from the date requested and must be requested 24 hours prior to the next scheduled class to avert further charges.
- Refunds for all day camps must be requested a minimum of 5 business days prior to the first day of camp each week. Business days are deemed Monday to Friday.
Exceptions or notes:
- Refunds for one-day or two-day programs, activities, and out trips must be requested 48 hours in advance unless otherwise noted. This includes activity drop-ins where registration is required.
- 14 days notice for birthday parties
- All cash payments will be refunded in the form of a mailed cheque within 3 weeks of the refund date, or may be applied as a credit on account if requested. All refund requests for programs originally paid by cheque will be subject to a 30 day waiting period, prior to processing the refund.
West Point Grey Community Centre
Administration fees:
Refund or cancellation policy:
- Full refunds will be issued for all programs cancelled prior to the start date of the program. Anyone who is unable to attend a program due to a change of date or time will be provided with a full refund for that class. All programs are subject to change or cancellation on short notice.
- Refunds will be pro-rated from the date requested prior to the next scheduled class to avert further charges.
- Refunds for all day camps must be requested at least one week (7 days) prior to the first day of camp each week.
Exceptions or notes:
- Refunds for one-day or two-day programs, special events, and out trips must be requested 48 hours in advance unless otherwise noted.
- Refunds for birthday parties and private music lessons must be requested at least two weeks (14 days) prior to the start date of the program.
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