Replace your parking permit decal

Important note Bring your old decal or ICBC paperwork showing that the vehicle has been written off or sold.

You can get a replacement decal at: 

• Revenue Services
  Ground floor, City Hall
  453 West 12th Avenue
  Monday to Friday (8:30am to 5pm)

• West End Community Centre Permit Parking Counter
  870 Denman Street
  Monday to Friday (9am to 1pm or 2pm to 5pm)

Typical reasons why a replacement decal is required include:

• Your licence plate, residential address, or vehicle has changed
• It was misplaced after receiving it in the mail
• Your vehicle was damaged or written off or your windshield has been replaced
• It is peeling off your windshield

Important note Bring your old decal or ICBC paperwork showing that the vehicle has been written off or sold.

A pro-rated refund is possible if you have more than 30 days left on the permit. Refunds are not issued for short-term dash card permits.

Refunds can only be processed in person at: 

• Ground floor, City Hall
  453 West 12th Avenue
  Monday to Friday (8:30am to 5pm)

• West End Community Centre Permit Parking Counter
  870 Denman Street
  Monday to Friday (9am to 1pm or 2pm to 5pm)

Refunds are not retroactive.

How a refund is calculated

The cost of the permit is pro-rated per day and the outstanding amount is refunded minus an administrative fee of $6.25 ($5.95 + $0.30 GST).

If the admin fee is greater than the prorated permit fee at the time of return, no refund is issued.

Permits are non-transferable. Follow these steps to update your permit:

Step 1: Gather the required documents

You will need:

• The permit decal
• Page 1 and 2 of your updated ICBC insurance documents

Step 2: Return your decal for a refund in person

Bring your updated ICBC documents and decal and return the permit in person at:

• Ground floor, City Hall
  453 West 12th Avenue
  Monday to Friday (8:30am to 5pm)

• West End Community Centre Permit Parking Counter
  870 Denman Street
  Monday to Friday (9am to 1pm or 2pm to 5pm)

Step 3: Buy a new permit

Buy a residential parking permit online, by phone, or in person.

Peel off the liner and affix the decal for your:

• Car: on the inside, lower-left corner of the driver's side windshield
• Motorcycle: on the left, front fork
• Scooter: under the front of the seat, on the seat support

The best condition for affixing the decal is:

• On a clean, dry windshield
• When the windshield is not too hot or too cold

If you need to remove your decal and are having trouble:

• Dampen the decal
• Try a product called Goo-Gone

Information icon Your vehicle may be ticketed and towed if you affix your decal on your vehicle with any other method, such as tape or plastic.

Information icon Do not give your decal to another driver. They are non-transferable.