Report an issue with a short-term rental

We're actively working to ensure all operators are in compliance with our regulations. We inform operators of the regulations, and if neglected may issue fines or take legal action

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VanConnect app not loading for some iOS and Android users

How to solve the issue

Android users

  1. Go into device settings for the app and clear the app's storage or data
  2. Re-launch the app and log back in

iOS users

  1. Log out of the app and log back in
  2. If this feature is not accessible, uninstall and reinstall the app