The rental coordinator will contact you within 3-5 business days to let you know if your request has been approved or denied. Please do not make a payment until you receive an email saying your request has been approved.
The damage deposit is a refundable deposit required for most rental contracts. The deposit will be used to cover the cost of any damages and any additional fees incurred. It is required in order to confirm the reservation.
Payments can be made via Mastercard, Visa, American Express, debit card or cash.
Deposits will be refunded less any outstanding charges within thirty (30) days of the end of the rental.
Cancellation requests must be received in writing and require a minimum of sixty (60) days notice to receive a refund of fees paid, less a $25.00 administration fee. Cancellation requests received prior to thirty (30) days before your event will receive a refund, which amounts to 50% of the rental fee paid, less a $25.00 administration fee.
Please note refunds of rental fees will not be issued for event cancellations received less than thirty (30) days prior to the event.
Events that are booked by a registered provincial or federal non-profit society are eligible for a 25% discount on the posted rental rates. Discount will be applied once non-profit has been verified by Rental Coordinator.
All groups are responsible for their own set up, take down and basic cleanup of the rented space. Set up and clean up of community centre tables, chairs, and audio/visual equipment can be arranged for an additional cost of $50.00.
Set up and clean up of community centre tables, chairs, and audio/visual equipment in MP4 can be arranged for an additional cost of $80.00.
Please note that if the set up/clean up fee is paid, our staff will only complete initial set up and final clean up of tables and chairs, and will not be available if any tables and chairs need to be moved during your event. Our staff do not handle any rental supplies and equipment or other items brought in by the group.
Depending on the risk level assessed for your event, a minimum of $2 million liability with the City of Vancouver and the Vancouver Park Board named as additional insurers may be required. Higher risk events include receptions, adult parties, tradeshows, etc. In most cases, we do not require insurance for group meetings or workshops where no high risk activities are involved.
All sports activities in our gymnasiums are required to have liability insurance.. You may wish to use your own broker and ask your broker to complete this insurance form PDF file (172 KB), or you can use one of the companies listed below that regularly issue insurance for events at our facility:
You may bring in your own food or engage any catering vendor to provide food and beverage services at your event.
Please note that cooking or preparing of raw food is not permitted on site. Kitchen facilities are only available with the rental of Multipurpose Room 4.
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Confetti of any type (including rice, flower petals, paper products, and glitter) is not permitted.