You can now dispute your ticket
Four steps to disputing a ticket
- Talk to us first. Call 604.257.8732 or 3-1-1 (outside city limits please call 604.873.7000) to discuss your ticket prior to filling out a Dispute Request Form. Learn more
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Fill out a Dispute Request form. If you are unable to fill out the form online, please call 604.257.8732 or 3-1-1 (TTY: 7-1-1, outside city limits please call 604.873.7000).
Please note: You have 14 days to either pay OR dispute your parking ticket. After 14 days, you can no longer dispute your ticket, and you must pay your ticket or have your unpaid ticket sent to a collection agency. It will take approximately 10 weeks for your dispute to be resolved. At anytime, you can pay your parking ticket and the dispute will be cancelled. Once your dispute is submitted, you can no longer pay the discounted amount listed on your notice, unless you cancel your dispute and pay your fine within the 14 days of when your ticket was issued. Any parking tickets issued prior to February 21, 2011, will still go through the previous provincial court process.
Expect a phone call from a screening officer to discuss your dispute.
A screening officer will objectively review the details of your disputed parking ticket. Based on their review of the issuing enforcement officer’s notes, the evidence and conversation with you, they can cancel your ticket for reasons set out in the City’s cancellation policy. If they do not cancel the ticket, you may choose to pay the ticket or proceed to an adjudication hearing.
If your dispute is not resolved, you will receive the date and time of your adjudication hearing at City Hall.
You can be heard during the scheduled adjudication hearing either in person, in writing or by phone. If your ticket is not cancelled at the adjudication hearing or you fail to attend your hearing, you will need to pay the non-discounted fine plus a $25 adjudication fee.
An adjudicator will make the final decision regarding the dispute of a parking ticket and will be present at the hearing. Adjudicators are independently appointed by the Province to determine those by-law disputes where the screening officer upheld the notice and the disputant chose to proceed to an adjudication hearing. They do not consider individual circumstances, nor can they lower the penalty amount. Their decision cannot be appealed.
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