For rent sign on lawn

Renter Office

As part of our commitment to protecting renters in Vancouver, the Renter Office provides a first point of contact to:

  • Answer questions
  • Provide information on City policies and permits
  • Refer renters to other organizations that can help

Navigating the rental process and finding information that matches your situation can be very confusing.

We're here to help you find the information you need, and support you to understand and pursue your rights as a renter. Keep updated on our latest developments by signing up for our newsletter.

What's happeningRenter Services Centre

Thank you to those who participated our recent engagement exploring the feasibility of a Renter Services Centre in Vancouver. 

Your stories and insight helped us assess the viability and value of the proposed centre, and will be carried forward in our Renter Office work.

Curious about what we learned? Key findings and considerations are now available through the What We Heard report.

Read the
What We Heard report

Renter enquiry line 租客咨询专线

The Renter Office can provide information and resources to renters in Vancouver on renter-related issues in Mandarin and Cantonese through the Renter Enquiry Line. We hope to expand into other languages in the future.

If you would like assistance in your chosen language, phone 3-1-1 for assistance and they will direct you to the appropriate staff for language support.


We will do our best to get back to you within two business days. Contact us at:

How we can help you

We have put together the following information based on questions we receive from renters in Vancouver.

What we're working on

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