For rent sign on lawn

Renter Office

COVID-19 update: your tenancy

May 8, 2020: If you're a renter in Vancouver and have questions about your tenancy during COVID-19, review the current supports available.

As part of our commitment to protecting renters in Vancouver, the Renter Office provides a first point of contact to:

  • Answer questions
  • Provide information on City policies and permits
  • Refer renters to other organizations that can help

Navigating the rental process and finding information that matches your situation can be very confusing.

We're here to help you find the information you need, and support you to understand and pursue your rights as a renter. Keep updated on our latest developments by signing up for our newsletter.

Renter enquiry line

We’re here to help with your questions and concerns.

We will do our best to get back to you within two business days. Contact us at:

How we can help you

We have put together the following information based on questions we receive from renters in Vancouver.

What we're working on

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