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As part of our commitment to protecting renters in Vancouver, the Renter Office provides a first point of contact to:
- Answer questions
- Provide information on City policies and permits
- Refer renters to other organizations that can help
Navigating the rental process and finding information that matches your situation can be very confusing.
We're here to help you find the information you need, and support you to understand and pursue your rights as a renter. Keep updated on our latest developments by signing up for our newsletter.
What's happeningRenter Services Centre
Thank you to those who participated our recent engagement exploring the feasibility of a Renter Services Centre in Vancouver.
Your stories and insight helped us assess the viability and value of the proposed centre, and will be carried forward in our Renter Office work.
Curious about what we learned? Key findings and considerations are now available through the What We Heard report.
Renter enquiry line 租客咨询专线
The Renter Office can provide information and resources to renters in Vancouver on renter-related issues in Mandarin and Cantonese through the Renter Enquiry Line. We hope to expand into other languages in the future.
If you would like assistance in your chosen language, phone 3-1-1 for assistance and they will direct you to the appropriate staff for language support.
租客咨询专线可以用普通话或粤语向住在温哥华市的租客提供有关租客问题的信息和资源。我们希望将来能扩展到其他语言。如果您希望得到其他语言服务,可以致电3-1-1寻求帮助,他们会引导您获得相应的语言帮助。
We will do our best to get back to you within two business days. Contact us at:
- renteroffice@vancouver.ca
- 604-673-8291
How we can help you
We have put together the following information based on questions we receive from renters in Vancouver.
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Resources for renter rights and evictions
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If you are facing eviction because your rental unit is illegal or uninhabitable
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Evictions due to renovations or material upgrades
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Getting information when your landlord applies for permits for building upgrades
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Documents to support your dispute resolution claim against an eviction notice
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Concerns about the maintenance standards of your rental premises
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Finding affordable housing
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The City's protections for renters
Have a question that isn't answered above? Contact renteroffice@vancouver.ca
Download answers to frequently asked questions PDF file (135 KB)