As part of our commitment to protecting renters in Vancouver, the Renter Office provides a first point of contact to:
- Answer questions
- Provide information on City policies and permits
- Refer renters to other organizations that can help
Navigating the rental process and finding information that matches your situation can be very confusing.
We're here to help you find the information you need, and support you to understand and pursue your rights as a renter. Keep updated on our latest developments by signing up for our newsletter.
What's happeningRenter Services Centre
Thank you to those who participated our recent engagement exploring the feasibility of a Renter Services Centre in Vancouver.
Your stories and insight helped us assess the viability and value of the proposed centre, and will be carried forward in our Renter Office work.
Curious about what we learned? Key findings and considerations are now available through the What We Heard report.
The Renter Office can provide information and resources to renters in Vancouver on renter-related issues in Mandarin and Cantonese through the Renter Enquiry Line. We hope to expand into other languages in the future.
If you would like assistance in your chosen language, phone 3-1-1 for assistance and they will direct you to the appropriate staff for language support.
We will do our best to get back to you within two business days. Contact us at:
We have put together the following information based on questions we receive from renters in Vancouver.
Resources for renter rights and evictions
If you are facing eviction because your rental unit is illegal or uninhabitable
Evictions due to renovations or material upgrades
Getting information when your landlord applies for permits for building upgrades
Documents to support your dispute resolution claim against an eviction notice
Concerns about the maintenance standards of your rental premises
Finding affordable housing
The City's protections for renters
Have a question that isn't answered above? Contact firstname.lastname@example.org