Person walking on a sidewalk covered in snow

Report sidewalks not cleared of snow and ice

Report non-emergency snow and ice issues on sidewalks in front of houses and businesses using our VanConnect app. You can report online now, or download the app to your mobile device, which will allow you to use your GPS to identify the location of the issue. 

VanConnect app not loading for some iOS and Android users

How to solve the issue

Android users

  1. Go into device settings for the app and clear the app's storage or data
  2. Re-launch the app and log back in

iOS users

  1. Log out of the app and log back in
  2. If this feature is not accessible, uninstall and reinstall the app

Download the VanConnect app for your smartphone

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App store