High water consumption

Utility bills are the main form of communication for water consumption at your property.

We strongly encourage property owners to carefully examine their utility bills as well as any water use notifications, as leaks can result in a high volume of potable water loss and higher than usual utility bills.

Waterworks Bylaw 4848 requires that property owners maintain their plumbing systems and keep them free of leaks and failures. 

Investigating potential water leaks

Investigating leaks may require the use of your property’s water shut off valve. Check how to turn your water service on and off

Have your water meter inspected

We encourage you to understand your water meter and check meter readings before reporting on high consumption concerns.

Your property’s water meter should be used to diagnose a leak, especially an underground one, but should only be accessed by a qualified plumber or qualified representative.

Learn how water meters work Review how you're billed

Check if a repair has resolved a high water use issue

Water meters use a mechanical device to measure the flow of water. 

After a repair is complete, the water meter should not indicate water is flowing unless water is being used on the property.

Still having issues?

If you've checked all areas of the property and haven't resolved the issue, let us know.

Report high water consumption

Meter rates

Find more information about meter rates for water, sewer, and energy.

Water meters and utility billing

Understand how water meters are read, calculated, and billed.

Water and sewer bill

Having trouble understanding your bill? Find an explanation of your utility meter bill.