Water meters

Meters are used to measure water usage. Most are installed on the water services that connect and supply water to buildings. Some meters are for parks or water fountains.

Water meters need to be installed into:

  • All newly-built single and dual family homes
  • Existing residences that are being renovated or rebuilt

We read water meters every 2 months (6 times per year) and bill every 4 months (3 bills per year) for the amount of water used.

Reporting water meter leaks

Non-emergency water meter service calls

If the problem involves minor leaks, noise, or other non-urgent meter issues, phone 3-1-1.

Your report will be forwarded to the Water Meter department, who will contact you to gather more information about your report.

Urgent calls

If the problem affects traffic or poses a public safety concern, phone 3-1-1 to request a City crew to investigate.

An urgent issue would be if the rectangular water meter box cover is missing.

Accelerated city-wide water metering

We are installing water meters for all residential homes that do not have a water meter.

Advanced Water Metering Infrastructure Pilot

We are piloting Advanced Meter Infrastructure (AMI) technology to make our water data collection more efficient.

Water meters and utility billing

Understand how water meters are read, calculated, and billed.

Meter rates

Find more information about meter rates for water, sewer, and energy.

Request a meter reading

Learn how to request a meter reading if you are selling property, preparing for new tenants, or other changes to your property.

High water consumption

Find out what to check for when you have high water consumption, and if you don't find the cause, phone 3-1-1 for a review of your water usage.