We are installing water meters at residential homes across the city, in accordance with Waterworks Bylaw 4848 (Section 6.4) PDF file (249 KB). Water meters are a proven method of providing billing equity and facilitating water conservation.
Between April and October 2023, we will be using a third-party contractor, Neptune Technology Group, to install meters at homes with laneways.
Neptune staff will wear uniforms that display this logo:
We're gradually installing meters in all single-family homes. Since 2012, new homes have required a meter, and all homes on properties larger than .4 acres have meters. All commercial and multi-family accounts are already metered.