Visiting Bloedel Conservatory during COVID-19

We are currently accepting VanPass tickets. Ticket holders must provide both their VanPass voucher and Bloedel ticket for scanning upon entry.

We are not accepting any other passes or coupons for entry at this time. This includes the Destination Experience Pass, Tourism Challenge Privilege Pass, Park Board complimentary and gift passes, the VBGA complimentary (Bring a Friend) guest pass, or School Program Family Pass.

The 5-visit pass is not available for purchase or redemption at this time.

Members are required to book online for a specific time slot. The password to book on the member ticketing site has been provided in all member emails since our reopening. Email membership@vandusen.org if you do not have the password.

Member cards are required at point of entry. Contactless membership scanning will be enforced. We will not have memberships for sale on site.

Complimentary (Bring a Friend) guest passes are not accepted for entry at this time.

Email membership@vandusen.org if you have any questions.

Tickets are non-refundable, non-transferable (and so cannot be re-sold), and will not be replaced if expired, destroyed, lost or stolen.

The original ticket purchaser is solely responsible to ensure that this ticket is not duplicated or transferred in any way. Tickets obtained from sources other than our website may be lost, stolen, or counterfeit, and if so, are void.

If in our sole discretion, we determine that a person is re-selling any ticket(s), we reserve the right to revoke and cancel the order and the related ticket(s) and will not permit any future purchases by that person or any affiliated person. We also reserve the right, without compensation or refund of any amount paid, to revoke tickets, refuse admission, or dismiss, any person whose conduct management deems disorderly or fails to comply with policies or rules and regulations of the venue.

General conservatory rules

• We recommend wearing layers at it is warm and humid inside. Shirts and shoes are required.
• Explore the conservatory along designated pathways only. Stay out of plant beds and watch for small birds on paths.
• To protect our birds and tropical plant collections, do not bring any outside plant material or wildlife into the conservatory.
• Do not pick or remove any plant materials such as flowers, seeds or foliage. All plant material must be left in the conservatory.
• Dispose of waste in the garbage and recycling bins provided.
• Baby strollers and wheelchairs are welcome. Leave rollerblades, skate boards, and tricycles at home and lock up bicycles outside the conservatory.  
• Working guide and service dogs are welcome. Leave pets at home.
• Supervise children at all times. The minimum age to visit the conservatory without an adult or guardian is 13 years old (youth).
• One adult, senior, or youth can supervise and accompany up to a maximum of five children 0 – 4 years of age. For groups of six or more, one adult, senior, or youth must be present for every five children in the 0 – 4 age category. This ratio is not applicable for daycares and school groups that have booked through our education department. 
• While you are welcome to take photos during your visit, photo shoots and elopements are not permitted during business hours. Visit our rentals page or commercial photography and filming page for more information.
• Keep personal items with you at all times. The conservatory is not responsible for lost or stolen belongings. If you find something in the conservatory that does not belong to you, return it to a staff member or volunteer.

Prohibited at any time

• Smoking of any kind, including vaping. 
• Outside food or beverages other than bottled water.
• Use of selfie sticks.
• Feeding, touching, or handling the birds.
• Touching the plants in our tropical plant collection.
• Releasing pet birds or any other animals at the conservatory is strictly prohibited for the health and safety of our resident birds. If you are looking to rehome a bird, speak to our admissions staff for more information.

COVID-19 protocol

• Wear a mask inside the conservatory. 
• Make sure to maintain physical distance of at least two metres from others while in the conservatory.
• Stay home when sick.
• Wash your hands.
• Respect the one-way paths in the conservatory. You are welcome to go around the one-way path as many times as you like within your designated time slot.