VanDusen Festival of Lights 2020

Hours of operation

Event details

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  Know before you go

  • The event entrance will be at Gate 2 (at the west end of the parking lot) and visitors will exit through the Visitor Centre.
  • Pre-purchased tickets will be scanned through plexiglass, no ticket sales on site.
  • Visitors must arrive within their designated half hour entry time.
  • Visitors can spend a maximum of 45 minutes enjoying the lights and will follow a one-way outdoor path. Visitors cannot re-enter the show after exiting.
  • Capacity has been significantly reduced to ensure that visitors can safely physically distance throughout the event.
  • Access to the Visitor Centre washrooms will only be available as guests exit the event; portable washrooms and hand washing stations will be available in the parking lot and inside the garden.
  • Masks are optional and encouraged at this time for outdoor spaces. Please wear a mask in public buildings.
  • Contact tracing: visitors will be required to provide contact details for all guests attending the event.
  • In order to reduce touch point features and limit gathering within the garden, features and activities from previous years, such as the carousel, photos with Santa, live entertainment, Make-A-Wish candle grotto, and the dancing lights show will not be offered this year.
  • Visitors must keep a 2-metre distance from those outside of their bubble. We encourage everyone to visit with their household bubble of 6 people or less.
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  Ticketing

  Prices are subject to GST and online service fees.

  Ticket category	Price (before tax and service fees)	Price (including TicketLeader service fees and GST)
  Adults (19-64 years)	$14	$16.35
  Seniors (65 years and up) and youth (13-18 years)	$10	$11.80
  Garden (VBGA) members with valid card	$9.50	$11.23
  Child (4-12 years)	$8	$9.65
  Children (3 years and under)	Free (must reserve a ticket)	Free (must reserve a ticket)

  Ticket details

  • We recommend visiting with your household bubble of 6 people or less. The maximum number of tickets you can purchase per order is 6.
  • If you’re interested in gifting VanDusen Festival of Lights tickets to clients, colleagues, or friends, email info@ticketleader.ca for more information.
  • Coupons, discount offers, and admission vouchers are not valid for special events including VanDusen Festival of Lights. These include the Tourism Challenge Privilege Pass, Vancouver Inspiration Pass, Leisure Access Pass, and Entertainment Book coupons, Viator vouchers, and VanPass vouchers
  • Vancouver Botanical Garden Association (VBGA) member rates are will be available online only for those with current memberships. Members must present their valid membership at point of entry.
  • There will be a limited number of tickets available for every entry time, each event night, online only.
  • Required attendants of those needing assistance at the event are offered free access to the event. Should someone in your group require an attendant ticket, email info@ticketleader.ca with your full name, email address, and date/entry time you have booked and our team will arrange your complimentary ticket. 
  • We will not be selling group or corporate tickets this year.

    For questions with ticketing, email info@ticketleader.ca or call 604-252-3700.

  Ticket disclaimer

  Tickets are non-refundable, non-transferable (and so cannot be re-sold), and will not be replaced if expired, destroyed, lost or stolen.

  The original ticket purchaser is solely responsible to ensure that this ticket is not duplicated or transferred in any way. Tickets obtained from sources other than our website may be lost, stolen, or counterfeit, and if so, are void.

  If in our sole discretion, we determine that a person is re-selling any ticket(s), we reserve the right to revoke and cancel the order and the related ticket(s) and will not permit any future purchases by that person or any affiliated person. We also reserve the right, without compensation or refund of any amount paid, to revoke tickets, refuse admission, or dismiss, any person whose conduct management deems disorderly or fails to comply with policies or rules and regulations of the venue.

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  Washrooms, accessibility, and more

  Washrooms

  Portable toilets will be available for use within the festival grounds. 

  Full service washrooms located in the Visitor Centre will only be accessible at the exit.

  Weather

  Dress for the weather and wear comfortable shoes as the event is outdoors in the garden. Rain or shine (or snow) the show will go on.

  If there is heavy snow, wind, or other extraordinary weather conditions, VanDusen Festival of Lights may close. A recorded message at 604-257-8463 will provide confirmation.

  For updates, follow us on Facebook External website, opens in new tab and Twitter External website, opens in new tab.

  Accessibility

  All paths are paved and fully accessible for wheelchairs.

  All portable toilets will be fully accessible for those in a wheelchair. 

  We will not have any wheelchairs available for use this year to limit touch points for the safety of our visitors. 

  Food

  CinCity Donuts and Truffles Fine Foods Café will be on site with food for purchase. Both food vendors have been approved by Vancouver Coastal Health.

  For formal dining, Shaughnessy Restaurant is located on site. Please book a reservation in advance External website, opens in new tab

  Pets

  Dogs and pets are not permitted into the garden, except for clearly identified BC certified guide and service dogs.

  Other considerations

  No smoking or vaping of any kind is permitted at the garden.

  Bicycles, scooters, and skateboards are not permitted in the garden.

  Strollers and wheelchairs are welcome.

  We highly recommend walking, biking, or taking public transit as parking will be very limited.